Idaho Employment & Training Services Website Privacy Notice

Thank you for visiting the Idaho Employment & Training Services Program website (“Site”) operated by CommunityCX (“CommunityCX,” “We,” “Us”) for the Idaho Department of Health and Welfare (“ID DHW”). This website is designed as a central place for employment resources and support for Idaho citizens getting food and/or cash benefits. This privacy notice governs your use of the website. Please read this document carefully before you access and use the site.

Effective Date

July 10, 2026

Our commitment to privacy

We respect your privacy and we have developed the following privacy notice to demonstrate our commitment to you. This notice makes disclosures concerning our collection of personal information, purposes of collection, sources of collection, and measures we use to protect your personal information. In this notice, personal information means any information that identifies, relates to, describes, is reasonably capable of being associated with or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information” or “personal data”).

This privacy notice applies to:

  • Information we collect about you
  • How we use the information
  • Choices you have about how we collect and use your information

This privacy notice does not apply to:

  • Privacy practices associated with any activities done outside your use of this site
  • Websites other than this website
  • Products and services not available or enabled through the site

Information collected automatically when you visit this website

Our web server automatically collects and stores the following information about your visit:

  • The Internet Protocol Address and domain name used, but not the e-mail address (the Internet Protocol Address is a numerical identifier assigned either to your Internet service provider or directly to your computer);
  • The type of browser and operating system you used;
  • The date and time you visited this site;
  • The web pages or services you access at this site;
  • The website you visited prior to coming to this website;
  • The website you visit as you leave this website; and
  • If you download a form, the form that was downloaded.

The information that is collected automatically is used to improve this website's content and to help us understand how users are interacting with the website. This information is collected for statistical analysis, to determine what information is of most and least interest to our users, and to improve the utility of the material available on the website.

The information is not collected for commercial marketing purposes and we are not authorized to sell or otherwise disclose the information collected from the website for commercial marketing purposes. We collect the information above from your visit to the website only for these purposes and for purposes related to the services we provide on behalf of ID DHW.

Personal information we collect

This site provides informational content only and does not collect personal information. This site uses messaging (chat) software that enables you to have conversations with us. When using the chat feature, you will not be asked to provide personal information. We do not collect any personal information about you through this site unless you provide that information voluntarily.

The site also provides contact information. You provide information voluntarily when you phone or email us. We recommend that you do not email us personal information. We maintain policies that protect the confidentiality of personal information obtained in the course of its regular business functions. Our privacy policies impose a number of standards to guard the confidentiality, prohibit the unlawful disclosure, and limit access to personal information (such as Social Security Numbers and Medicaid ID numbers). We safeguard personal information by having physical, technical, and administrative safeguards in place. Please refer to the privacy notice on the websites that you access through this site for privacy practices associated with activities on those sites.

How we use and share the information we collect

In order to make our site better for you, we may use and share (with others) aggregated or anonymous (not personally identifiable) information that we have collected based on usage data, surveys, or statistical information that we have compiled about our users.

Tracking technologies and your choices

Below is information on ours, our Vendors', and Third-Party Services' use of certain Tracking Technologies and how to exercise choice with respect to them.

Like most websites, we employ “cookies,” “web beacons,” and similar devices to help you more efficiently use the site and to track your activities. A cookie is a small amount of data that is transferred to your browser by a web server and can only be read by the server that gave it to you. It functions as your identification card and enables us to record your activities and preferences. It cannot be executed as code or deliver viruses. A web beacon is a small transparent gif image that is embedded in an HTML page or e-mail used to track when the page or e-mail has been viewed. We use cookies and similar devices to track your use of the site, types of products and services viewed, information downloaded, and to count visitors we receive daily. Our web servers automatically log the IP/Internet address of your computer.

Our website uses Adobe Analytics. Adobe Analytics does not identify individual users or associate your IP address with any other data held by Adobe. We use reports provided by Adobe Analytics to help us understand website traffic and webpage usage. You may view the Adobe Analytics Privacy Statement located on the Adobe Privacy Center page.

If you do not want your browser to accept cookies, you can modify the cookie option in your browser’s settings. However, some site features or services may not function properly or be accessible without cookies. For additional information on Opting-Out of Adobe Analytics tracking cookies, please see Adobe Analytics Cookie Policy page and Adobe Privacy Choices page.

You can exercise control over browser-based cookies by adjusting the settings on your browser, and mobile devices may offer ad and data limitation choices. Use the help function on your browser or click on the applicable links below to learn more:

  • Chrome: “Delete, allow, and manage cookies in Chrome” page
  • Firefox: “Enhanced Tracking Protection in Firefox for desktop” page
  • Edge: “Manage cookies in Microsoft Edge: View allow, block, delete and use” page
  • Safari: “Delete your Safari history, cache and cookies on iPhone” page

Mobile Device Settings: You can use mobile device settings to limit mobile tracking technologies and associated activities. For instance, you can adjust or reset the advertising identifiers on your mobile device in the device settings. iOS users can visit Settings > Privacy > Advertising > Reset Advertising Identifier. Android users can visit Google settings > Ads > Reset advertising ID.

Please note, clearing cookies or changing settings may affect your choices and you have to opt-out separately via each browser and other device you use. Cookie-enabled opt-out signals may no longer be effective if you delete, block or clear cookies. We are not responsible for the completeness, accuracy or effectiveness of any third-party notices, tools, or choices.

Children’s privacy

We are committed to complying with the Children's Online Privacy Protection Act. We do not direct this site to children. We appreciate your cooperation with this federally mandated requirement.

Information disclaimer

This notice is effective as of the Effective date above. We reserve the right to change this notice at any time. We will take reasonable steps to advise you of any changes to this notice, including by posting the revised notice on our website. We recommend that you review this notice from time to time to obtain the current version. You may contact us at the email address or telephone number listed below to obtain a current copy of this notice.

Contact information

If you have any comments or questions in connection with this Notice, please contact the CommunityCX Privacy and Data Protection Office by:

Toll-free number: 1-866-777-3850

To send us a message, use our contact form.

Note: Please do not include personal information such as a Social Security number in your message. The connection may not be secure.

If you have any questions or concerns about the Idaho Employment & Training Services Program, please contact us by:

Toll-free Phone: 1-866-777-3850

To send us a message, use our contact form.

Note: Please do not include personal information such as a Social Security number in your message. The connection may not be secure.